CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION & RETURN POLICY
GENERAL
By placing an order electronically through the website you are currently using, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188), as well as other applicable legislation, regarding the sale and delivery of the products they purchase.
Shipping costs for product delivery shall be borne by the Buyer.
Each purchased product shall be delivered to the person and/or organization specified by the Buyer at the provided address, provided that this does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any applicable documents such as a warranty certificate and user manual.
If it becomes impossible to sell the purchased product, the Seller must notify the Buyer in writing within 3 days from becoming aware of this situation. The total amount must be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID
If the Buyer does not pay for the purchased product or cancels the payment in bank records, the Seller’s obligation to deliver the product shall cease.
UNAUTHORIZED USE OF CREDIT CARD
If, after the product has been delivered, it is determined that the credit card used for payment was unlawfully used by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the contractual product to the Seller within 3 days, with shipping costs borne by the Seller.
FAILURE TO DELIVER THE PRODUCT ON TIME DUE TO UNFORESEEN CIRCUMSTANCES
In the event of force majeure circumstances beyond the Seller’s control that prevent timely delivery of the product, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement with an equivalent product, or postponement of delivery until the obstacle is removed.
If the Buyer cancels the order:
If payment was made in cash, the amount shall be refunded in cash within 14 days from the date of cancellation.
If payment was made by credit card, the amount shall be refunded to the bank within 14 days; however, it may take 2–3 weeks for the bank to credit the Buyer’s account.
BUYER’S OBLIGATION TO CHECK THE PRODUCT
The Buyer must inspect the goods/services before accepting delivery and must not accept damaged or defective goods/services such as crushed, broken, or torn packaging from the courier company. Goods/services accepted shall be deemed to have been delivered in good condition.
The Buyer is obliged to protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL
The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the specified address, without assuming any legal or penal liability and without providing any justification, by notifying the Seller via the contact details below.
SELLER CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION
COMPANY: {{merchantTitle}}
NAME / TITLE: {{order.customer.firstName}} {{order.customer.lastName}}
ADDRESS: {{order.billingFullAddress}}
EMAIL: {{order.customer.email}}
PHONE: {{order.shippingAddress.phone}}
FAX:
WITHDRAWAL PERIOD
If the purchased item is a service, the 14-day period begins from the date of signing the contract. The right of withdrawal cannot be exercised for service contracts where performance has begun with the consumer’s approval before the expiration of the withdrawal period.
All costs arising from the exercise of the right of withdrawal shall be borne by the Seller.
To exercise the right of withdrawal, written notification must be sent to the Seller via registered mail, fax, or email within 14 days, and the product must remain unused in accordance with the provisions regarding products for which the right of withdrawal cannot be exercised.
EXERCISE OF THE RIGHT OF WITHDRAWAL
The invoice of the product delivered to the Buyer or a third party must be returned.
(If the invoice for the returned product was issued to a corporate entity, a return invoice issued by the institution must be sent with the return. Returns of orders invoiced to institutions cannot be completed without a return invoice.)
Returned products must be delivered complete, undamaged, and with their original packaging, box, and standard accessories, if any.
RETURN CONDITIONS
The Seller is obliged to refund the total amount and any documents that put the Buyer under debt within 10 days from receipt of the withdrawal notice and to collect the returned product within 20 days.
If the value of the product decreases or return becomes impossible due to the Buyer’s fault, the Buyer is obliged to compensate the Seller for damages in proportion to their fault. However, the Buyer is not responsible for changes or deterioration resulting from proper use of the product within the withdrawal period.
If the use of the right of withdrawal causes the total order amount to fall below the campaign threshold set by the Seller, any discounts applied under the campaign shall be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products prepared in line with the Buyer’s requests or clearly personalized needs, underwear bottoms, swimwear bottoms, cosmetics, single-use products, perishable goods or goods with an expiration risk, products unsuitable for return due to health and hygiene reasons once their packaging has been opened after delivery, products that are mixed with other goods and cannot be separated by nature, newspapers and magazines (excluding subscription contracts), services performed instantly in electronic environments, intangible goods delivered instantly to the consumer, audio or video recordings, books, digital content, software programs, data storage devices, computer consumables whose packaging has been opened cannot be returned in accordance with the Regulation.
Additionally, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s approval before the withdrawal period expires.
Cosmetic and personal care products, underwear, swimwear, books, reproducible software and programs, DVDs, VCDs, CDs, tapes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, unused, undamaged, and untested to be eligible for return.
DEFAULT AND LEGAL CONSEQUENCES
If the Buyer defaults on payments made by credit card, they accept, declare, and undertake that they will pay interest in accordance with the credit card agreement with the issuing bank and will be liable to the bank. In such cases, the bank may take legal action and claim costs and attorney fees from the Buyer. Under all circumstances, if the Buyer defaults due to unpaid debt, the Buyer agrees to compensate the Seller for losses and damages arising from delayed performance.
PAYMENT AND DELIVERY
Payment can be made via Bank Transfer or EFT (Electronic Funds Transfer) to any of our accounts at x
Through our website, you can make online single-payment or installment payments using your credit cards. For online payments, the charged amount will be debited from your credit card upon completion of the order.